Submit a Support Ticket
Our support ticket system streamlines the way you get help - fast, easy, and reliable. From network outages to software glitches, our expert technicians are available 24/7. Simply submit a ticket, and we'll respond with a personalized solution for your business needs.
Submit Technical Issues in Minutes
Priority Support for Ontario Businesses
Secure & Confidential Ticket Handling
Response Time Commitments
Contact Us for Urgent Needs
How Our Ticketing System Works
Get Expert IT Help — Fast
We typically respond to tickets within 1-2 business hours during normal business hours.
Priority Support for Ontario Businesses
Please include as much detail as possible about your issue, including any error messages and steps to reproduce the problem.
Already a Client? Track Your Existing Tickets
You'll receive an email with a tracking number once your ticket is submitted. Use this to check the status online.
Emergency Support Options
Nexwave IT's standard business hours are from 8:00 AM to 6:00 PM. However, for urgent situations, on-site visits and support are available 24/7. You can reach us at +1-416-246-6363 for emergency support.