Because Your Business Deserves Honest IT Support
Transparency, clarity, and integrity aren't just buzzwords for us. They are the pillars of our service.
Let’s be frank. The IT services industry has a reputation problem. Business owners often feel like they need a translator to understand a simple quote and a lawyer to decipher a service contract. This complexity creates a power imbalance, leaving clients feeling uncertain and suspicious. Are you getting the best deal? Are these services really necessary? Why is the bill always higher than expected?
This is not the way a partnership should work. At Nexwave IT, we are founded on the principle that every business, regardless of its size, deserves an IT partner they can trust implicitly. We provide our services to clients all over the GTA, from Hamilton to Markham, based on a foundation of complete transparency.
No Hidden Fees, Ever
Our pricing is straightforward. For our managed IT services, we charge a flat monthly rate. This rate includes unlimited remote and on-site support, proactive maintenance, and security monitoring. There are no hidden clauses for after-hours work or complex issues. The price we quote is the price you pay.
Contracts in Plain English
We believe our contracts should protect both parties, not confuse one. Our agreements are written in clear, simple language, outlining exactly what is covered, our response times, and our commitments. We want you to feel confident and clear about the partnership we are building together.
The Hallmarks of Honest IT
- We Recommend What You Need: Our goal is to find the right solution for you, not the most expensive one. Our advice is always based on your best interest.
- We Own Our Mistakes: No provider is perfect. If we make a mistake, we own it, we communicate it honestly, and we work tirelessly to make it right.
- We Educate, Not Obscure: We take the time to explain technical issues in a way you can understand, empowering you to make informed decisions about your technology.
Trust is the most valuable asset in any business relationship. We work every day to earn and maintain the trust of our clients, from small startups to established enterprises across Ontario. If you are looking for an IT partner who values integrity as much as technology, you have come to the right place.